Showing posts with label impression management. Show all posts
Showing posts with label impression management. Show all posts

Wednesday, April 9, 2014

Quote: Education

“Black and Third World people are expected to educate white people as to our humanity. Women are expected to educate men. Lesbians and gay men are expected to educate the heterosexual world. The oppressors maintain their position and evade their responsibility for their own actions. There is a constant drain of energy which might be better used in redefining ourselves and devising realistic scenarios for altering the present and constructing the future.”

― Audre Lorde, Sister Outsider: Essays and Speeches

Thursday, March 20, 2014

(Not) Dressing the Part

The Wall Street Journal reports on recent findings about how what you wear affects people's view of you. That's not surprising. The finding that goes a little against (most people's) conventional wisdom is that dressing down or dressing eccentrically can often make you look like you are somebody important -- important enough to not have to dress like the rest of the crowd (sheep?). Think sweat pants in a luxury store. Under the headline "Success Outside the Dress Code":

One obvious way people signal what the researchers called "status" is through visible markers, like what they wear and what they buy. Previous research has largely examined why people buy or wear branded items.

Less work has focused on what others think of those who try to communicate that they are different or worthy of attention. Efforts to be different are interesting because humans are wired to conform and be part of a group.

In a series of studies published in the Journal of Consumer Research in February, Silvia Bellezza, a doctoral student, and two Harvard professors sought to examine what observers thought of individuals who deviated from the norm in the workplace and in a retail setting. Some of the work was conducted in the lab on students. Other studies took place in the community and involved passersby or attendees of a seminar. Most of the studies included about 150 participants. What they found was that being a little different can socially benefit people—in some situations.

"The problem is that conforming to norms is an easy and safe spot to be in," Ms. Bellezza said. "If you're willing to deviate, there are upsides." It's also long been known that people veer from what's expected after they've built up enough trust within a group. But, she says, acting differently risks losing the benefits that come with conforming, such as shared group identity and automatic group trust.

Interestingly, this nonconformity only works in particular contexts -- when it's obvious that the person has intentionally bucked the norms and where there are enough context clues for the observers to believe that you have high status (e.g. being in a luxury goods store or lecturing at a podium at a university). I often think that people underestimate the role of context in people's perceptions. I have only been treated like I could possibly been a celebrity maybe once, and it was while I was wearing a hat and sunglasses, but was in a particular boutique in a specific neighborhood known for that sort of thing. Similarly, although I know I am not remarkably attractive, I know that the context that I am in and the way I carry myself can make me very desirable to some (does anyone have a crush on Michelle Obama? Any Obama?).

Of course, it's not always desirable to be seen as someone who will buck trends (as rescinded job offers can attest). Sometimes the only thing you want to do is not be noticed or standout in any way.

(Video link if it doesn't show up embedded)


I especially liked the study that found that a professor wearing a t-shirt was rated more highly than the one wearing a tie. I remember when I was first going on the market for professorships, the advice given was to not actually wear a suit for interviews and mock teaching exercises, but rather something more like a tweed jacket and loafers and the equivalent for women. When I taught, I rarely wore actual suits to the point that when I actually did, a lot of my students assumed that I had just come from somewhere else (court, a conference, etc.). But, as I wrote in the book, I particularly pushed boundaries in situations where appearance and first impressions were even more dominant -- academic conferences where I was presenting my research. In those situations I never wore a suit. One time I wore a beautiful silk fitted summer dress with bold colors that my friend had chosen for me. Another time I wore torn jeans and cowboy boots with a masculine looking blazer. At the time I believed that the message I was conveying was that I didn't fit in, but not in a bad way. My research was not traditional and I wanted to portray the image of someone who was confident bucking trends. I attempted to portray this image in more ways than just my fashion choices. I would often portray various slightly outlandish social personas -- the aggressive feminist, the seductive charmer, the too willing acolyte -- all to fit whoever I was talking to. Of course there is such thing as going to far. One of my friends calls my going-too-far-in-social-situations persona "the Hulk", for its outsized social gestures. Of course at that point I just come off as creepy.But it's charming to see my intuitions backed up by research.

Some of the best advice from the article: "Don't talk a lot if you have high status. People will assume you're competent and when you talk, they will listen to you."

Saturday, January 25, 2014

The natural born chameleon?

My friend recently told me, "I think it's funny that you are so impressionable, that you think of yourself as a void, because you are one of the strongest personalities I know. You are so distinctive and peculiar."

I could see what she meant. Everyone who knows me for longer than a few hours realizes that I am "quirky." I say all the right words and do all the right moves, but don't quite have the social fluency to seem completely normal. I can also be very lazy about maintaining a mask, particularly in low risk situations or with people who don't matter. Despite seeming distinctive and peculiar, however, I am still extremely impressionable.

Some of the psychologists that I have talked to via the blog have expressed surprise that I consider impressionability and the related weak-sense-of-self to be sociopathic traits. I don't know why they would be surprised. There must be some reason why we are so good at being chameleons, I always just assumed that it was instinctive, a symptom of who I am. Blending in has more or less been a reflex for me as long as I can remember, as it has been for most sociopaths I have known. For instance, this reader:
I moved a lot as a child. I knew how to adapt a fresh persona and ways to gain friends in an expedient fashion before I knew my long division. I also was obliged to lie, convincingly so, about who I was. For years I wasn't even allowed to use my own name and acknowledge where I was from.

When you speak of impressionability, that for me was sort of a survival tactic. America has many different cultural microcosms that vary so much, if they didn't speak English you'd guess it was a different country. I had to learn the local social norms and adapt to them quickly, and also their accents and local lexicon. Even more lizard-brain style mannerisms would be local, like specific body language gestures. In that case, I guess it isn't necessarily lizard-brain, but you understand.

I essentially spent years learning how to be other people. So much so, that I had no idea who I even was when I was allowed to be Me again. I still don't even know if I have a real Me. And it doesn't bug me, either, if anything, it entertains me.

I know for a fact that I did some very odd antisocial behavior, like practice emoting in front of a mirror, accents, etc. but when I was that age, I didn't realize that everyone came with their own emotional cheat-sheet, and I was the only one that had to study for the test.
When I read things like this or think back on my own early experiences, I wonder -- do we learn how to be chameleons? Is it learned behavior to subjugate who we "really are," perhaps as a survival tactic? And maybe after we've pretended for so many years we just forget who we used to be? Or are we born with our shapeshifting abilities? Maybe we're like liquids or gases, always taking on the shape of our environment. Because we do have some finite qualities, we just have no where near the rigidity of the typical empath.

Monday, June 24, 2013

Fictional sociopaths: Tom Ripley

A reader sent me a movie clip with this description:

Also, here’s another video that I always resonated with. It’s John Malkovich’s portrayal of Tom Ripley in Ripley’s Game. I’m not sure if you’ve ever seen that movie, but it’s nicely done. You could say Ripley’s game boils down to manipulating what had been a relatively innocent man into committing murder. In fact, the scene starts right after they’ve killed several mobsters on a train. They got off the train and are in a station restroom (the relevant part starts at 3:40 and ends at about 5:10). “The one thing I know is we are constantly being born.” Very true indeed, truer than most people realize.


[Ripley has just helped Jonathan kill three mobsters]

Jonathan Trevanny: [crying] I know I should thank you, because I wouldn't be alive now if you hadn't helped me.... but I can't. I can't say thank you. I don't know anything about you. Who are you?

Tom Ripley: I'm a creation. A gifted improviser. I lack your conscience and, when I was young, that troubled me. It no longer does. I don't worry about being caught because I don't think anyone is watching. The world is not a poorer place because those people are dead — it's not. It's one less car on the road, a little less noise and menace. You were brave today. You'll go home and put some money away for your family. That's all.

Jonathan Trevanny: If you "lack my conscience," then why did you help me on the train?

Tom Ripley: [smiles] I don't know, but it doesn't surprise me. If there's one thing I know, it's that we're constantly being born.

Jonathan Trevanny: But why me? Why did you pick me?

Tom Ripley: Partly because you could. Partly because you insulted me. But mostly because that's the game. [checks watch] We need to catch this flight. Shall we?

John Malcovich's are some of the most convincing portrayals of a sociopath I've seen.

Tuesday, January 22, 2013

Manipulation 103: interviews and presentations


I have a new theory of interviewing -- try not to answer any question without asking first one clarifying question. I think it's good for the interviewee because it gives you something to focus on apart from trying to gauge your own performance. It makes you think of the interview as more of a conversation, so there is less performance anxiety. It's effect on the interviewer is to force her to commit to actually wanting to know the answer, rather than asking a question and zoning out during your response. And it evens the power dynamic a little bit because the interviewer is not the only one asking the questions. It puts the interviewer on a small version of the defensive, because they're forced to explain what they're asking and question why they are asking the question in the first place. (I have a similar dynamic with one of my more distant relatives, a silly woman who has confessed to other relatives that I make her nervous because when she asks me a question, I pause and answer it carefully and in the meantime she has rethought whether it was important enough to have troubled me with it.) When I feel like I have to talk nonstop, I will frequently get out of breath and consequently get a tremor in my voice. Breaking up the interview in this way would give you a chance to catch your breath while you collect your thoughts.


I haven't had the chance to use this tactic in an interview yet, but I have had the chance to use it in some recent presentations to midsized audiences. Within the first few minutes, I try to ask the crowd a question and ask for a show of hands or field specific responses if people volunteer. It immediately cuts the tension and instead of a dynamic where people feel like they can sit passively and judge my performance, I am requiring them to engage with me. If anything, they focus their judging efforts and attention on their own selves with worries that I may ask them to engage in a way that they will not be prepared for or that they might mishandle.

During the question and answer sessions I follow any questions with my own clarifying questions. I pin them down. I don't give people the chance to retort "that's not what I asked," or "you've misunderstood me." Once I am clear as to what exactly they're asking, I say things like, "that's an interesting question." I want to seem friendly but I also want to establish the power dynamic that I feel worthy and competent to assess the merits of their questions -- a teacher/student dynamic. They are happy for the praise, happy that I have granted them my approval, and so are less inclined to speak ill of me later.

Of course these tactics can't make something if there's not anything there, but they have been very useful in helping me perform my best, particularly in situations in which people are likely to underestimate me.

Monday, November 12, 2012

Gossip as enforcement mechanism

This was an interesting Salon article that discussed whether societies resemble more the classic tribe where altruism and dedication to the survival of the group prevails or the independent, objectivist position of types like Ayn Rand, whose characters solemnly proclaim: "I swear by my life, and my love of it, that I will never live for the sake of another man, nor ask another man to live for mine." That part was a little tired of an argument for me, what I found unique about this article was the discussion of how gossip was used as a primary means of enforcement in tribal societies:

"There are two ways of trying to create a good life," Boehm states. "One is by punishing evil, and the other is by actively promoting virtue." Boehm's theory of social selection does both. The term altruism can be defined as extra-familial generosity (as opposed to nepotism among relatives). Boehm thinks the evolution of human altruism can be understood by studying the moral rules of hunter-gatherer societies. He and a research assistant have recently gone through thousands of pages of anthropological field reports on the 150 hunter-gatherer societies around the world that he calls "Late-Pleistocene Appropriate" (LPA), or those societies that continue to live as our ancestors once did. By coding the reports for categories of social behavior such as aid to nonrelatives, group shaming, or the execution of social deviants, Boehm is able to determine how common those behaviors are.


[I]n 100 percent of LPA societies—ranging from the Andaman Islanders of the Indian Ocean archipelago to the Inuit of Northern Alaska—generosity or altruism is always favored toward relatives and nonrelatives alike, with sharing and cooperation being the most cited moral values. Of course, this does not mean that everyone in these societies always follow these values. In 100 percent of LPA societies there was at least one incidence of theft or murder, 80 percent had a case in which someone refused to share, and in 30 percent of societies someone tried to cheat the group.

What makes these violations of moral rules so instructive is how societies choose to deal with them. Ultimately, it all comes down to gossip. More than tool-making, art, or even language, gossip is a human universal that is a defining feature of our species (though this could change if we ever learn to translate the complex communication system in whales or dolphins). Gossip is intimately connected with the moral rules of a given society, and individuals gain or lose prestige in their group depending on how well they follow these rules. This formation of group opinion is something to be feared, particularly in small rural communities where ostracism or expulsion could mean death. "Public opinion, facilitated by gossiping, always guides the band's decision process," Boehm writes, "and fear of gossip all by itself serves as a preemptive social deterrent because most people are so sensitive about their reputations." A good reputation enhances the prestige of those individuals who engage in altruistic behavior, while marginalizing those with a bad reputation. Since prestige is intimately involved with how desirable a person is to the opposite sex, gossip serves as a positive selection pressure for enhancing traits associated with altruism. That is, being good can get you laid, and this will perpetuate your altruistic genes (or, at least, those genes that allow you to resist cheating other members of your group).

Sometimes gossip is not enough to reduce or eliminate antisocial behavior. In Boehm's analysis of LPA societies, public opinion and spatial distancing were the most common responses to misbehavior (100 percent of the societies coded). But other tactics included permanent expulsion (40 percent), group shaming (60 percent), group-sponsored execution (70 percent), or nonlethal physical punishment (90 percent). In the case of expulsion or execution, the result over time would be that traits promoting antisocial behavior would be reduced in the populations. In other words, the effect of social selection would be that altruists would have higher overall fitness and out-reproduce free riders. The biological basis for morality in our species could therefore result from these positive and negative pressures carried out generation after generation among our Pleistocene ancestors. 

I thought this was a very interesting assertion "More than tool-making, art, or even language, gossip is a human universal that is a defining feature of our species." Gossip is often compelling and easy to spread, perhaps this is what makes it so effective as a tool. Its effects are incredibly powerful (David Petraeus, anybody? or for that matter his paramour Paula Broadwell). In a civilized society in which so much of our behavior is moderated by the way it will make us look to other people (do we seem shifty? trustworthy?) it is extremely advantageous to have a good reputation. Even when I am not trying to con someone (perhaps even more so), I get annoyed and frustrated when people act overly suspicious, making me jump through hoops to get something that should have come to me through simple courtesy. Likewise, in the book and film Dangerous Liaisons, one of the "villains" dies, but the fate worse than death was the other villainess being ostracized from high society.
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